Frequently Asked Questions

Buying Online

How do I place an order on your website?

Once you have found your preferred product, just follow the steps below: 1. Select the product and then click on ‘buy this now’, to add this product into your cart.
2. Click on the ‘proceed to checkout’ tab to complete your order process
3. At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
4. Click on your preferred payment option before clicking the ‘Place order’ button

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If you encounter any problems while placing your order, do not hesitate to contact us on 0803 921 3205, 0808 807 0014 or email us at info@gizmostores.com.ng or contact us on Facebook, Instagram or Twitter.

Delivery & Other FAQs

Do I Have Guarantee on Used Products?

Gizmo Stores Ltd. ensures that all used deals sold are properly checked by our engineers and all phones have be subjected to various test providing the best warranty assurance of 14Days for mobile phones and 30Days for Laptops.

How do I register?

Click on Shop in the Menu located at the top of the website. A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information. After updating the required fields, click on the submit tab to create your account.

Can you deliver to me outside Lagos?

Yes, gizmostores.com.ng delivers product to customers anywhere in Nigeria *.

How long does delivery take?

Same day delivery within Lagos for purchases with payments confirmed before 9am else, delivery standard timeline is 1-2 days to your preferred address and for locations outside Lagos the standard time is 1-4 days to pick up point. As soon as your order is dispatched from our warehouse, you will be notified either through phone call, text message or via email.

Do you have an office address?

Yes we do. For all swap dealings and pick up customers.

Do you offer payments in installment?

Yes. Check your eligibility on Vice Financing page.

Are your prices negotiable?

Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.

Online Payment

Will my card details be safe?

Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

Why has my card been declined?

There can been several reasons why your card has been refused such as the use of a wrong PIN. For further details, please contact your card issuer.

What is your returns policy?

We currently have a returns policy of 7Days from the date of delivery to return the product(s) either for defects or change in taste or a wrong product delivery. If you are dissatisfied with any product you receive, you can request for a refund as long as it meets our conditions.

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